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Shipping Information
Shipping Information
  Kyotofu takes as much care in the shipment of our treats as we do in making them. We offer the best shipping methods to deliver fresh quality products right to your door. Please note: all of our items are shipped from New York City.

We can only schedule shipping for delivery Monday through Saturday and not on any holidays.  There is a surcharge for Saturday deliveries.

All orders placed by 11:00 p.m. EST will be fulfilled the following day, Monday through Thursday.  If you are ordering after 11:00 p.m. EST on Thursday please note that we cannot ship orders on the weekend. If you place an order after 11:00 p.m. on Thursday, Friday, Saturday or Sunday, your order will be fulfilled on Monday.

Please note that all in-store pickups are Monday-Friday only.  Once you place your order, we will contact you with your pickup date and time.

Our recommended method of shipping is FedEx Express due to ensure the freshness of our products.  We use all natural ingredients and do not use any preservatives.


FedEx Shipping Options

FedEx Home Delivery (Ground): 1-5 business days by 8pm within the contiguous U.S., 3-7 business days by 8pm to Alaska/Hawaii (depending upon destination)
-delivers on Saturday at no additional charge.

FedEx First Overnight: arrives next day between 8am-10am
FedEx Priority Overnight: arrives next day by 1030am; between noon-430pm on Saturdays
FedEx Standard Overnight: arrives next day by 3pm
FedEx 2 Day: arrives in 2 business days. Delivery guaranteed by 7pm.
FedEx Express Saver: arrives in 3 business days. Delivery guaranteed by 7pm.
*note that delivery may be delayed by a few hours in rural areas.

**Please note, FedEx cannot guarantee a specific delivery date for ground shipments and we do not deliver to P.O. Boxes.


For FedEx Ground Shipping maps, please visit:

http://www.fedex.com/grd/maps/ShowMapEntry.do

Please note that FedEx Ground ships only to Business addresses.  All residential addresses should choose FedEx Home Delivery.



Delivery Guarantee
We guarantee delivery only to the address you provide via the shipping method you select. Shipments that you re-direct and shipments to incorrect or incomplete addresses cannot be guaranteed to deliver on time. We highly recommend that you have your purchases arrive several days prior to your event. If you need your order delivered on a specific date, please select FedEx Express shipping methods. This is the only way to guarantee delivery on a specific date.


Area Exceptions
Shipping options to Alaska, Hawaii, Puerto Rico, and Canada are determined by delivery area. Therefore, orders to these areas must be placed directly with a representative. Please contact Customer Service at info@kyotofu-nyc.com for assistance.


Chocolate & Macaron Shipping
During the warm weather months —April 15 - October 15— Kyotofu MUST ship chocolates and macarons via a shipping method that ensures a next day delivery. This helps to protect your treats as they travel to their destination.  When shipping during the warm weather months or to a warm weather destination, there is an additional fee of $20 for the cooling materials added to the shipping container.